THE PIZZA GRILL
The Pizza Girl shows us how she uses the Pizza Girl Grill HERE
The Pizza Girl Grill Instruction Manual
How do you wash it?
The Pizza Grill, and the ceramic stone cannot be submerged in water. Just wipe the machine when cooled with water and mild soap, and scrape the pizza stone of any food remnants after use.
My Pizza Stone is darkening each time I use it!
Congratulations! This is called seasoning and as long as you scrape off any food remnants, the more used the pizza stone is, the better the flavor.
We do sell replacement stones . These are also handy to have for any GLUTEN FREE family or friends - just replace the stone anytime and keep it GF only !
How long does it take to cook pizza?
Depending on how thick the dough is - it is typically around 5 minutes. If you plug it on and turn it on 10 minutes before it will be ready to go!
Our custom sized par-baked frozen pizzas take 5-7 minutes depending on how crispy you like it . We recommend setting the lower dial on 5 and the upper dial on 3-4 and turning it halfway !
FREEZER FRIENDLY PIZZAS
Our newest creation came straight from you — all the DMs asking how to store, save, and reheat dough from the Pizza Girl Grill. Because here's the truth: Pizza Girl's got the toss-and-knead thing down to a science, but we know that's not a skill you pick up overnight. And when the pizza craving hits, nobody's got time to become a dough expert. You just want pizza. Now.
So takeout? Move over — nobody's thrilled about a cold box showing up an hour late. And frozen pizza? We see you, hiding in that cardboard packaging... because let's be honest, most of it tastes like cardboard too.
We fixed that.
PAR-BAKED — Hand-tossed and cooked in real pizza ovens to 80% done, so all the hard work's already handled.
FRESH SEALED — Locked in at peak freshness, no shortcuts.
FREEZER FRIENDLY — Straight into your freezer, ready whenever you are.
FINISH IT OFF — 5-6 minutes on the Pizza Girl Grill, or 10-12 in your oven. Real pizza, real fast.
SHIPPING & DELIVERY
Do the pizzas arrive frozen?
Yes. They ship in an insulated box with frozen gel blocks and should arrive frozen, partially frozen with ice crystals, or at least refrigerator-cold (below 40°F). Into the freezer right away, good for 3-6 months for best results.
My box arrived and the pizzas feel soft. Are they okay?
If they still have ice crystals or are refrigerator-cold (below 40°F), yes: USDA guidance says they're safe to refreeze. If the box genuinely arrived warm, hold off on cooking them, photograph the box and pizzas on delivery day, and email hello@pizzagirl.com with your order number within 24 hours. We'll take a look and sort it out.
Do I need to be home for delivery?
No signature needed, but a frozen box is a same-day job: you'll have tracking from the moment it ships, so plan to bring it in on delivery day and get the pizzas into the freezer.
How much is shipping?
California $10, free over $150 (and free on every subscription delivery). Ovens and Starter Kits always ship free.
Do you ship outside California?
Not yet. Frozen delivery is California-only for launch while we build out our cold-chain routes. Join the waitlist with your email and state and we'll email you the moment we deliver to yours.
What if the carrier delays my box?
Delays are rare and outside our control once a box is with the carrier. If you added Premium Package Protection at checkout, a delayed, lost, or damaged shipment is covered directly through us, no carrier claims process. Without it, we'll still help however we can, but resolution runs through the carrier, and carrier refunds can be a hassle. We strongly suggest adding protection at checkout.
When will my bundle arrive?
Your oven and kit come via standard ground, and your pizzas come cold-chain. They may arrive on different days, and that's normal.
Can I choose my delivery day?
Not yet, but we ship early in the week so nothing sits over a weekend, and you'll have tracking the moment it leaves.
SUBSCRIPTIONS
How do I make changes to a subscription order?
The link is here: https://www.pizzagirl.com/tools/recurring/get-subscription-access
Do you have a rewards program?
Yes, and here is where you can upgrade your status and get access to the best discounts, exclusive offers and even win a PIZZA GIRL dinner party for our VIPS. Start now and theres a ton of ways to earn LOVE points.
Cleaning your Pizza Stone on your Pizza Girl Grill
